Service and Support
An industry leading Client Retention Rate of 98% speaks for itself.
Award Winning
Peninsula has won the coveted "Service Provider of the Year" award for the last 3 consecutive years.
This Toshiba sponsored award is one of the most coveted in the industry and recognises excellence in the support of print related devices.
TECHNICALLY COMPETENT
In 2008 we provided each of our Field Technical Team with an average of 24 days off-site training with the manufacturer, 11 days of in the field technical specialist accompaniment, 8 days of on-line training and 4 days of workshop based training.
This is three times the industry average.
UPTIME IS THE PENINSULA DIFFERENCE
Response times, accessibility and technical training for the field staff are important ingredients for award winning service.
The key measurement, however, is "Uptime" – the total amount of time your device is available for use.
Achieving maximum Uptime for our clients is a complex mix of fast response times, long intervals between faults and fixing each fault at the first visit. The latter demands a comprehensive car stock for our field team and 1,000s of parts held at our 5,000 sq ft service centre. Uptime is how we measure ourselves.
RESPONSIVE
When you report a hardware fault a Peninsula Field Service Technician will be dispatched to your site.
In the period between October and December 2008 we dispatched 1,436 site visits and arrived before the contracted response time on 96.8% of these visits.
ACCESSIBLE
Peninsula's helpdesk is open from 8am to 6pm - longer than our competitors.
You can place fault calls or order consumables by e-mail, on-line or by telephone.
Our hardware and software helpdesks are co-located and integrated to provide a seamless service.
Kathy Grew - Credit Control