Account Management

Peninsula is proud of its numerous service awards and industry leading client retention rate of 98%.

The foundation of this achievement lies within our Client Services Team and their rigorous approach to Account Management.

Every Peninsula client has a Client Services Executive attached to their account (irrespective of size).

The CSE Team provides a single point of contact for the client.

Part of the role is, by its nature, responsive and dynamic - ensuring that any client issues are swiftly and professionally resolved by involving the appropriate internal or external resource and managing the issue through to a satisfactory conclusion.

As important, however, is the pro-active side of the role - conducting regular reviews, delivering continuous training, updating software and firmware, analysing savings and making recommendations to improve the print output or document input environment.

The key driver for the Team is that their clients can access our services easily, the support is delivered in line with the Service Level Agreement and that they make optimum use of the assets they have invested in.

With this level of attention, it is no surprise clients keep coming back again and again.


Bob Griffin Business Development Director	Amy Szymanski Client Services	Max McKean Client Services	Sean Townsend Client Services	Ben McKean Client Services